4.5

Insurance built
for Pugs. Perfect.

Personalised Pug cover

Personalised Pug cover

Genetic conditions: BOAS, IVDD, allergies, ulcers

Genetic conditions: BOAS, IVDD, allergies, ulcers

Breathing, spine, skin & eye issues are all covered, no Pug left behind

Breathing, spine, skin & eye issues are all covered, no Pug left behind

Dental care included

Dental care included

As long as you do annual checks to stay on top of those gnashers

As long as you do annual checks to stay on top of those gnashers

Behavioural support

Behavioural support

Expert help, with no extra or hidden costs. Let’s keep your Pug happy

Expert help, with no extra or hidden costs. Let’s keep your Pug happy

Fast help whenever you need it

Fast help whenever you need it

24/7 online vet access

24/7 online vet access

Free FirstVet app subscription included, for instant help

Free FirstVet app subscription included, for instant help

Direct to vet payments

Direct to vet payments

So you’re not left out of pocket

So you’re not left out of pocket

Most claims closed within 5 days

Most claims closed within 5 days

95% acceptance rate*

95% acceptance rate*

Join our pack!

Join the Pug parents who chose complete protection for common conditions

90%

More likely than other breeds to need vet care

– Royal Veterinary College

54x

More likely than other breeds to develop breathing issues

- Royal Veterinary College

£330K+

Paid out to Pugs of Napo, and counting!

Join our pack!

Join the Pug parents who chose complete protection for common conditions

90%

More likely than other breeds to need vet care

– Royal Veterinary College

54x

More likely than other breeds to develop breathing issues

- Royal Veterinary College

£330K+

Paid out to Pugs of Napo, and counting!

Join our pack!

Join the Pug parents who chose complete protection for common conditions

90%

More likely than other breeds to need vet care

– Royal Veterinary College

54x

More likely than other breeds to develop breathing issues

- Royal Veterinary College

£330K+

Paid out to Pugs of Napo, and counting!

Nuggy’s Story

Nuggy’s Story

Fiona and Ryan’s adolescent Pug, Nuggy, started developing skin and eye allergies when they moved to a new house.

He suffered with raw, red sore spots and gunky eyes. At first his symptoms were managed by monthly injection, but we were able to cover allergy testing and Nuggy’s vets diagnosed allergies to dust mites and grass.

Fiona and Ryan were then able to claim for immunotherapy, which has left Nuggy much more comfortable.

Fiona and Ryan’s adolescent Pug, Nuggy, started developing skin and eye allergies when they moved to a new house.

He suffered with raw, red sore spots and gunky eyes. At first his symptoms were managed by monthly injection, but we were able to cover allergy testing and Nuggy’s vets diagnosed allergies to dust mites and grass.

Fiona and Ryan were then able to claim for immunotherapy, which has left Nuggy much more comfortable.

Testing, diagnosis & therapy covered

Testing, diagnosis & therapy covered

Nuggy’s chronic condition is covered for life

Nuggy’s chronic condition is covered for life

Total cost: £4,649.63

Total cost: £4,649.63

Fully covered by the policy after excess

Fully covered by the policy after excess

Payment handled same-day

Payment handled same-day

We paid the vets directly all 16 times they claimed

We paid the vets directly all 16 times they claimed

What you’ll be covered for

You pay just £99 excess per condition per year & we take care of the rest

Essentials
Wellbeing
Protection

New illnesses

From diagnostics to treatments and hospitalisation – we got you!

Accidents

Accidents can happen. We’ve got the unexpected vet bills covered.

Emergency surgery

We will always prioritise emergency claims

Diagnostic tests

X-rays, MRI, blood tests and anything perscribed by vets

Essentials
Wellbeing
Protection

New illnesses

From diagnostics to treatments and hospitalisation – we got you!

Accidents

Accidents can happen. We’ve got the unexpected vet bills covered.

Emergency surgery

We will always prioritise emergency claims

Diagnostic tests

X-rays, MRI, blood tests and anything perscribed by vets

Essentials
Wellbeing
Protection

New illnesses

From diagnostics to treatments and hospitalisation – we got you!

Accidents

Accidents can happen. We’ve got the unexpected vet bills covered.

Emergency surgery

We will always prioritise emergency claims

Diagnostic tests

X-rays, MRI, blood tests and anything perscribed by vets

Essentials
Wellbeing
Protection

New illnesses

From diagnostics to treatments and hospitalisation – we got you!

Accidents

Accidents can happen. We’ve got the unexpected vet bills covered.

Emergency surgery

We will always prioritise emergency claims

Diagnostic tests

X-rays, MRI, blood tests and anything perscribed by vets

Essentials
Wellbeing
Protection

New illnesses

From diagnostics to treatments and hospitalisation – we got you!

Accidents

Accidents can happen. We’ve got the unexpected vet bills covered.

Emergency surgery

We will always prioritise emergency claims

Diagnostic tests

X-rays, MRI, blood tests and anything perscribed by vets

Cover levels for every budget

What’s included

In each cover level

Dental work

Physio and other holistic therapies

Behavioural treatment

Excess (per condition, per year)

Co-pay when your pet turns 9 years old (or if opted into voluntary co-pay)

FirstVet appointments

£2,000

vet fees per year

£1,000

£250

£250

£99

20%

Always free!

£4,000

vet fees per year

£2,000

£500

£500

£99

20%

Always free!

Top pick

£8,000

vet fees per year

£2,000

£1,000

£1,000

£99

20%

Always free!

£12,000

vet fees per year

£2,000

£1,500

£1,500

£99

20%

Always free!

£16,000

vet fees per year

£2,000

£2,000

£2,000

£99

20%

Always free!

£4,000

vet fees per year

Dental work

£2,000

Pysio and other holistic therapies

£1,000

Behavioural treatment

£1,000

Excess (per condition, per year)

£99

Co-pay when your pet turns 9 years old

20% of vet bills

FirstVet appointments

Always free!

£2,000

vet fees per year

Dental work

£2,000

Pysio and other holistic therapies

£1,000

Behavioural treatment

£1,000

Excess (per condition, per year)

£99

Co-pay when your pet turns 9 years old

20% of vet bills

FirstVet appointments

Always free!

£4,000

vet fees per year

Dental work

£2,000

Pysio and other holistic therapies

£1,000

Behavioural treatment

£1,000

Excess (per condition, per year)

£99

Co-pay when your pet turns 9 years old

20% of vet bills

FirstVet appointments

Always free!

Top pick

£8,000

vet fees per year

Dental work

£2,000

Physio and other holistic therapies

£1,000

Behavioural treatment

£1,000

Excess (per condition, per year)

£99

Co-pay when your pet turns 9 years old (or if opted into voluntary co-pay)

20%

FirstVet appointments

Always free!

£12,000

vet fees per year

Dental work

£2,000

Pysio and other holistic therapies

£1,000

Behavioural treatment

£1,000

Excess (per condition, per year)

£99

Co-pay when your pet turns 9 years old

20% of vet bills

FirstVet appointments

Always free!

£16,000

vet fees per year

Dental work

£2,000

Pysio and other holistic therapies

£1,000

Behavioural treatment

£1,000

Excess (per condition, per year)

£99

Co-pay when your pet turns 9 years old

20% of vet bills

FirstVet appointments

Always free!

24/7 video vet access

Get a free FirstVet subscription through your Napo cover, for instant help at any time

24/7 video vet access

Get a free FirstVet subscription through your Napo cover, for instant help at any time

24/7 video vet access

Get a free FirstVet subscription through your Napo cover, for instant help at any time

24/7 video vet access

Get a free FirstVet subscription through your Napo cover, for instant help at any time

Pug FAQs

If you're considering getting a Pug, insuring your Pug or switching insurer, find out everything you need to know about the cover you'll get with Napo.

Should I insure my Pug?

Absolutely. Pugs are prone to a number of breed-specific health issues, and insurance can help cover unexpected vet bills. At Napo we offer comprehensive cover that includes those common genetic conditions, as well as dental care, third-party liability, and much more.

What common health conditions affect Pugs?

Pugs are known to suffer from several hereditary/congenital conditions, as well as more general ones:

Corneal (eye) ulcers, eye injuries and infections

BOAS (Brachycephalic Obstructive Airway Syndrome) – this causes breathing issues for flat-faced dog breeds, often requiring surgery

Skin allergies and irritations, potential digestive allergies too

Hip and joint issues that could progress to arthritis

Epilepsy and neurological conditions

The good news is that we cover all of them. Choose between medical cover totalling £2k, £4k, £8k, £12k and £16k per year.

Do you cover BOAS (Brachycephalic Obstructive Airway Syndrome)?

Yes, we can cover BOAS if it wasn’t present or symptomatic 24 months before your policy started and during any waiting periods. It's important to insure your Pug early to improve chances of cover.

Is dental treatment included for Pugs?

Yes, dental is included in our comprehensive cover. To qualify, you need to get your Pug’s gnashers checked once a year. And make sure to act on recommended dental care within 6 months of your vet suggesting it. Remember that dental and gum disease can be detected way in advance of your Pug showing lots of painful symptoms, so it’s best to get those checkups and nip it in the bud.

Additionally, it’s very common for Pugs to grow crooked teeth (malocclusion). This makes dental disease very prevalent. Sometimes they have teeth taken out or bite re-shaping therapy. If you have a Pug or you’re getting a Pug, it’s important to make sure you have dental cover from the start so that any dental issues aren’t seen as a pre-existing condition.

What common behavioural conditions affect Pugs?

Pugs are a quirky and ancient breed! They bring plenty of joy, but can also develop behaviours that need some course-correction. These issues are fairly common and often linked to their physical health and frustration levels. If they’re in any pain or have shortness of breathing, they’re likely to show more sensitivity. We commonly hear about:

Reactivity and barking

Separation anxiety

Leash reactivity

Noise sensitivity

Resource guarding

Underlying pain and discomfort can be the source of these!!!

We cover these issues if they are diagnosed by a vet or qualified behaviourist, and not defined as pre-existing. To keep both you and your dog confident and happy, we also recommend doing lots of training research and making use of our free resources. You got this!

Can I get insurance for my senior Pug?

Yes, we offer cover for older Pugs! Just note that once your pet turns 9, a 20% co-payment on vet fees applies. This means that we ask you to contribute 20% of the vet bills, on top of your excess. It helps us keep monthly premiums relatively low, while still paying the vast majority of the vet bills.

Do you pay the vet directly or reimburse me?

Whichever you prefer. We can pay claims out directly to you or to the vet, as long as they are set up with us. Many customers prefer for us to pay the vets directly so they don’t have to cover the upfront costs.

A note from Napo, our original founder

Hi! I’m Napoleon, but everyone calls me Napo. Like all small Dachshunds, I’m remembered for my enormous personality.

My owner JP (the human founder of Napo) struggled to find good insurance to cover my health needs as I got older. And he loved me so much that when we had to say goodbye, he created an inclusive pet insurance company in my memory 💙

*Average time to settle all claims between May and November 2025

Napo Limited is registered in England and Wales (company number: 13281620). Our address is 2 Jubilee Place, London, SW3 3TQ. Napo is a trading name of Napo Limited who, for the purposes of insurance, is authorised and regulated by the Financial Conduct Authority (ref: 994239). Our entry on the Financial Services Register can be checked for details of our permissions. We are also registered with the Information Commissioners Office in relation to the processing of personal information (reg. no: ZB073689). Defaqto 5 Star Rating applies to Napo £4,000 pet insurance.

What we cover is subject to terms and conditions in our policy.

4.5 Excellent

© Napo Limited 2026

*Average time to settle all claims between May and November 2025

Napo Limited is registered in England and Wales (company number: 13281620). Our address is 2 Jubilee Place, London, SW3 3TQ. Napo is a trading name of Napo Limited who, for the purposes of insurance, is authorised and regulated by the Financial Conduct Authority (ref: 994239). Our entry on the Financial Services Register can be checked for details of our permissions. We are also registered with the Information Commissioners Office in relation to the processing of personal information (reg. no: ZB073689). Defaqto 5 Star Rating applies to Napo £4,000 pet insurance.

What we cover is subject to terms and conditions in our policy.

4.5 Excellent

© Napo Limited 2026