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Cookies

Cookies

Cookies

Introduction

Your privacy is important to us. This Cookie Policy explains how we use cookies and similar tracking technologies on our Website. It explains what these technologies are and why we use them, as well as your rights to control our use of them. When we say "you" or "your" in this Cookie Policy, we mean visitors to our Website. When we use, "we", "us" or "ours", we are referring Napo Limited. Whenever we refer to "Website" we mean https://www.napo.pet

Cookies we use

A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:

Strictly Necessary Cookies

As the name suggests, these cookies are crucial to the functionality of the Website and accepting them is a pre-condition to your usage of the Website. They facilitate a range of onsite activities, from letting you log in, to saving your progress as you move across the Website, to making online purchases and more. Strictly necessary cookies do not gather any marketing information, nor can they be used to track where you have been on the internet.

Cookie Subgroup
Cookies
Cookies used
Cookies used

www.napo.pet

First Party

364 Days, 365 Days, 364 Days, 364 Days, 29 Days, 364 Days

napo.pet

First Party

Session, 729 Days

Performance Cookies

These cookies allow website owners to see how visitors interact with their site by collecting and analysing various data. Such data might include how long a user spends on the website, which links are most popular and at what point visitors leave the site. Performance cookies are used to optimise user experience. Occasionally, we may share the data collected from these cookies with analytics or search engine providers, or third parties, to enable us to improve our website.

Cookie Subgroup
Cookies
Cookies used
Cookies used

napo.pet

First Party

1 Day, 389 Days, 729 Days, 729 Days, 89 Days, 1 Day, 1 Day, 729 Days, 1 Day

Functional Cookies

We use these cookies to ensure our optional features and services work. Our website will still work without them. This category may also include cookies that allow us to customise what you see on our website and where, based on what we know about you.

Cookie Subgroup
Cookies
Cookies used
Cookies used

Targeting Cookies

We and our partners use these cookies to understand what you're interested in on our website. These cookies may also identify which other websites may have directed you to our website. This is so we or our partners can personalise our marketing to you, including online advertising. You can change your mind on how you receive certain types of marketing message or choose to stop receiving them at any time. You can find more details about this in our Privacy Policy.

Cookie Subgroup
Cookies
Cookies used
Cookies used

napo.pet

First Party

1 Day, 1 Day, 89 Days, 394 Days

www.facebook.com

Third Party

Session

bing.com

MUID

Third Party

389 Days

doubleclick.net

test_cookie, IDE

Third Party

1 Day, 389 Days

How to control cookies

You have the right to decide whether to accept or reject non-essential cookies. You can exercise your cookie preferences through our Cookie Preference Tool

You can also set or amend your web browser controls to accept or refuse all cookies. If you choose to reject all cookies, you may still use our Website though your access to some functionality and areas of our website will be restricted. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser's help menu for more information.

You can visit aboutcookies.org or allaboutcookies.org (by IBA Europe) for more information about cookies and guidance on how to adjust cookies in your browser settings.

www.youronlinechoices.eu provides a comprehensive guide by the Internet Advertising Bureau on behavioural advertising and online privacy. Please see this for information on how you can better control the advertising you see. 

Further information

If you have any questions about our use of cookies or other technologies, please email us at data@napo.pet

*Average time to settle all claims between May and November 2025

Napo Limited is registered in England and Wales (company number: 13281620). Our address is 2 Jubilee Place, London, SW3 3TQ. Napo is a trading name of Napo Limited who, for the purposes of insurance, is authorised and regulated by the Financial Conduct Authority (ref: 994239). Our entry on the Financial Services Register can be checked for details of our permissions. We are also registered with the Information Commissioners Office in relation to the processing of personal information (reg. no: ZB073689). Defaqto 5 Star Rating applies to Napo £4,000 pet insurance.

What we cover is subject to terms and conditions in our policy.

4.6 Excellent

© Napo Limited 2025

*Average time to settle all claims between May and November 2025

Napo Limited is registered in England and Wales (company number: 13281620). Our address is 2 Jubilee Place, London, SW3 3TQ. Napo is a trading name of Napo Limited who, for the purposes of insurance, is authorised and regulated by the Financial Conduct Authority (ref: 994239). Our entry on the Financial Services Register can be checked for details of our permissions. We are also registered with the Information Commissioners Office in relation to the processing of personal information (reg. no: ZB073689). Defaqto 5 Star Rating applies to Napo £4,000 pet insurance.

What we cover is subject to terms and conditions in our policy.

4.6 Excellent

© Napo Limited 2025

*Average time to settle all claims between May and November 2025

Napo Limited is registered in England and Wales (company number: 13281620). Our address is 2 Jubilee Place, London, SW3 3TQ. Napo is a trading name of Napo Limited who, for the purposes of insurance, is authorised and regulated by the Financial Conduct Authority (ref: 994239). Our entry on the Financial Services Register can be checked for details of our permissions. We are also registered with the Information Commissioners Office in relation to the processing of personal information (reg. no: ZB073689). Defaqto 5 Star Rating applies to Napo £4,000 pet insurance.

What we cover is subject to terms and conditions in our policy.

4.6 Excellent

© Napo Limited 2025