Napo news

Pet insurance

Taking preventative care a step further with Tractive

Obese Pug, Photo by An Nguyen

We're working with Tractive, global leader in health and location monitoring, to support new Napo customers.

We're offering eligible new customers a free device worth £59 in a new partnership with Tractive, allowing pet owners to read their dog or cat's vital signs and see their location at any time. 

Pet owners can sign up to the offer and download the Tractive app bundling GPS and health monitoring capabilities. This is one of several initiatives we're undertaking to give pet parents practical tools for health, wellbeing and safety.

Jean-Philippe Doumeng, CEO of Napo Pet Insurance, said: "At Napo, we are building pet insurance that genuinely protects pets and supports customers, with comprehensive cover and a six-star experience. Partnering with Tractive lets us add practical peace of mind from day one. This is the first step in a broader collaboration focused on prevention, safety, and helping pets live healthier lives."

Michael Hurnaus, CEO of Tractive, said: "This partnership with Napo is a strong signal of where the pet industry is heading. Pet insurance and smart technology naturally belong together. By working with forward-thinking partners like Napo, we are not only expanding our reach in key markets like the UK, but also creating the foundation for deeper integrations that benefit pets, owners, and the entire ecosystem. Partnerships like this are central to Tractive's long-term growth strategy."

*Average time to settle all claims between May and November 2025

Napo Limited is registered in England and Wales (company number: 13281620). Our address is 2 Jubilee Place, London, SW3 3TQ. Napo is a trading name of Napo Limited who, for the purposes of insurance, is authorised and regulated by the Financial Conduct Authority (ref: 994239). Our entry on the Financial Services Register can be checked for details of our permissions. We are also registered with the Information Commissioners Office in relation to the processing of personal information (reg. no: ZB073689). Defaqto 5 Star Rating applies to Napo £4,000 pet insurance.

What we cover is subject to terms and conditions in our policy.

4.5 Excellent

© Napo Limited 2026